Shipping policy

All Fresh Threads Collective products are made to order and printed just for you. Please review the timelines and terms below before placing your order.

Processing & Production Time

• Orders enter production within 1–2 business days after purchase.
• Production typically takes an additional 3–7 business days before the order ships.
• Production times may extend during peak seasons (e.g., holidays, major sales).

Shipping Times (after the order ships)

These are estimates, not guarantees. Actual delivery times may vary based on carrier performance, customs processing, and seasonal volume.

Shipping Rates

Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method. Any promotional free-shipping thresholds will be displayed in your cart.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update with the carrier.

Split Shipments

Orders containing multiple items may occasionally ship in separate packages from different production facilities. You will receive a tracking number for each shipment.

International Orders, Customs & Duties

International customers are responsible for any customs fees, import duties, taxes, or brokerage charges assessed by their country. These charges are not included in the product or shipping price.

If a package is refused or returned due to unpaid customs fees, refunds cannot be issued.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned to our production partner due to an address error, the customer is responsible for any storage, handling, and redelivery fees required to reship the order.

PO Boxes & APO/FPO Addresses

Some carriers used by our production partner do not deliver to PO Boxes or APO/FPO addresses. Please provide a physical street address whenever possible to avoid delivery issues.

Lost, Stolen, or Delayed Packages

If your tracking shows "delivered" but you have not received your package, please check with neighbors and your local carrier first.

If a package is significantly delayed or appears lost in transit, please contact us within 30 days of the last tracking update. We will work with the carrier and our production partner to resolve the issue, including a replacement or refund where appropriate.

For lost-package claims, we typically wait the following minimum periods after the estimated delivery date before filing:

• Domestic (US): 7 business days
• International: 15 business days

Damaged or Defective Items

If your item arrives damaged, misprinted, or defective, please see our Refund Policy and contact us within 30 days of delivery with your order number and clear photos (and video, if applicable) of the issue.

Force Majeure

We are not responsible for shipping delays caused by events outside our control, including severe weather, natural disasters, carrier disruptions, customs holds, pandemics, or other unforeseen circumstances.

Contact

Questions? Contact us at support@freshthreadscollective.com and we'll be happy to help.